Frequently Asked Questions
The most common answers about orders, shipping, product information, payments, and returns in one place.
Orders and shipping
How do I track my order?
When tracking is available, Shopify sends a fulfillment update through the notification channels configured for the store. Signed-in customers can also review eligible order information from their account.
How long does shipping take?
Available shipping services and delivery estimates are shown at checkout for the destination and order. Courier estimates can change after handoff.
Do you offer free shipping?
Free-shipping eligibility starts at Rp 1,500,000 and is confirmed from the available shipping rates at checkout.
Products
Where can I find product and warranty information?
Product specifications and any applicable warranty information are shown on the product page. Contact our team before ordering when you need written confirmation for a specific item.
Can I try a product before buying?
Contact our team before ordering to ask whether a demonstration is available for the product you are considering. Availability is confirmed individually.
Payments
What payment methods do you accept?
The available payment methods are displayed during checkout and may vary by order, device, or payment-provider eligibility.
Can I pay in installments?
If installment options are enabled and your order qualifies, they will be displayed by the payment provider during checkout.
Returns and warranty
Can I change or cancel my order?
Contact us as quickly as possible. A change or cancellation is only possible before fulfillment begins and is confirmed by our team.
How do I make a return?
Visit the returns page for the full policy, then contact us with your order number and reason for return. We will confirm the next steps and inspection requirements.
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